How to Order Your Physical Card with XlentPay

Getting a physical XlentPay prepaid card gives you added convenience, flexibility, and security when managing your funds. Whether you prefer using your card for in-store purchases, ATM withdrawals, or simply want to carry a physical payment method, ordering your card is quick and can be done entirely through your online account.
Below is a clear and simple walkthrough to guide you through the process from start to finish.

Complete Identity Verification

Before you can order your physical card, it is essential that your personal information in your XlentPay account is accurate and up to date. Identity verification ensures that your account meets regulatory requirements and allows you to successfully request a card. You will need to:

• Confirm your full legal name and date of birth
• Select the type of government-issued photo ID you are using
• Enter the ID document number, issue date, and expiry date
• Upload clear front-and-back images of your ID

You may also need to provide proof of residential address, such as a utility bill or bank statement dated within the last three months. Ensure that all documents clearly display your name and address to avoid delays.

Access Your Account

Once your identity information is verified and up to date, open your XlentPay account through the mobile app (Apple App Store or Google Play) or the web-based platform. From your dashboard, you can access and manage all available card features.

Navigate to the Cards Section

Within your account menu, select Cards. This section allows you to manage both virtual and physical cards. To request a new physical card, click Add Card, choose Physical Card, and select your preferred currency.

Confirm Shipping Details

After selecting your card type and currency, provide the shipping address where you would like your physical card delivered. Make sure to fill in the following fields accurately:

• Address line
• City
• State (optional)
• Post code
• Country

Carefully review this information before proceeding to avoid delays in delivery.

Submit Your Request

Once all details are confirmed, submit your order. Your request will be processed by XlentPay, and you will receive a confirmation once it has been accepted. Should you encounter any issues or require assistance during the process, XlentPay’s support team is available at [email protected].