Terms of Use
Introduction
1.1. These Terms of Service (“Terms” or “Agreement”) govern how Xlentpay Corporation, with its registered address at 6 Gram St, Vaughan, L6A 3Z2 Toronto, Canada, incorporated in Canada with number 1616307-6 (hereafter the “Company” or “Xlentpay”), interacts with visitors and/or users to the website and individuals or entities that register to use the services (“visitors,” “users,” “you”, “customer” or “client”) through the website, https://xlentpay.com (the “Site”), and any of its subdomains, mobile applications, and related services (collectively, the “Services”).
1.2. These Terms and Conditions together with the Privacy Policy and the Fee Schedule document form a legal agreement between Xlentpay Corporation and you.
1.3. Depending on your profile and needs, the Terms may be supplemented by:
- Onboarding Form
- Communication through approved channels
- Source of Wealth or other declaration forms
1.4. The terms “we,” “us,” and “our” refer to Xlentpay, including its employees, consultants, directors, successors, affiliates, and assignees.
Acceptance of the Terms of Services
2.1. This Agreement is between Xlentpay and the customer (a legal entity or a natural person) who has completed the registration process. By accessing and using the Service, you accept the Terms, Privacy Policy, and Fee Schedule. If you do not agree, do not use the Site or Services.
2.2. The Privacy Policy forms an integral part of the Terms. Access and use of our Site or Account confirm your acceptance.
2.3. Xlentpay reserves the right to amend the Terms without prior notice. Continued use indicates your acceptance. It is your responsibility to review the Terms periodically. Disagreements may be resolved via termination.
Definitions
All relevant definitions (Account, Bank, Business Day, Funds, Services, Reserve Account, etc.) will mirror the Xlentpay structure but be attributed to Xlentpay Corporation.
Description of Our Services
4.1. Xlentpay offers account opening and remittance Services. Users should only send funds to people/entities they trust.
4.2. Services may not be available in certain jurisdictions.
4.3. Transactions submitted via the Site are considered offers, which may be accepted or rejected at Xlentpay’s discretion.
4.4. Transactions require Bank approval. Non-approved transactions will not be executed.
4.5. Xlentpay may change banking partners without notice and is not liable for any disruptions caused by such changes.
Availability of the Services
5.1. Xlentpay does not guarantee uninterrupted service and is not liable for outages due to force majeure or other disruptions.
Registration and Account Opening Process
6.1. Account opening requires identity verification (KYC/AML).
6.2 – 6.9. Xlentpay may request documentation and conduct ongoing checks. You must cooperate and keep information updated.
On-going Identity Verification and Monitoring
7.1. Additional information or documentation may be requested post-onboarding to remain compliant.
Age Restrictions
8.1. You must be over 18 years old or a legally capable entity.
Prohibited Jurisdictions
9.1 – 9.7. Xlentpay Corporation does not serve clients from sanctioned regions, including the province of Quebec, and the countries of United States of America, North Korea, Iran and Myanmar. Users must comply with local laws and not misrepresent their jurisdiction.
Maintaining Security of your Account
10.1 – 10.4. You are responsible for keeping your credentials secure. Report unauthorized access immediately.
Prohibited Use
11.1 – 11.3. Illegal use of the platform is prohibited. Xlentpay may suspend or terminate access without notice if misuse is detected.
Fees, Payment, and Currency Exchange
12.1 – 12.5. Fee structures are outlined in the Fee Schedule. Xlentpay reserves the right to change fees and collect overdue payments with applicable interest.
Cancellations and Refunds
13.1 – 13.10. Refunds and cancellations are subject to strict conditions and review. Xlentpay reserves the right to suspend or cancel any transaction if required.
Recall of Funds
14.1 – 14.15. Procedures and liabilities in case of fund recall requests are outlined, including investigation timelines and responsibilities.
Reserves or Reserve Account
15.1 – 15.2. Xlentpay may request and maintain a Reserve Account to mitigate risk.
Special Services
16.1. Optional SMS/email notifications are available depending on the region.
Term and Termination
17.1 – 17.2. Terms continue indefinitely until terminated. Xlentpay may suspend, restrict, or terminate accounts for cause.
Intellectual Property Rights (IPR)
18.1 – 18.10. All IP rights are owned by Xlentpay. Users are granted a limited license and may not infringe on IP or misuse content.
Confidential Information
19.1 – 19.3. Both parties agree to protect each other’s confidential information. Data handling must comply with privacy laws.
Indemnification
20.1 – 20.2. You agree to indemnify Xlentpay from all claims resulting from misuse, breach, or violations.
Non-Solicitation
21.1 – 21.2. Clients agree not to solicit employees or customers of Xlentpay for 12 months.
Limitations of Liability
22.1 – 22.6. Xlentpay limits its liability to the total fees paid in the last contract year and excludes liability for indirect or consequential damages.
Complaints
23.1 – 23.8. Complaints can be filed via email, phone, or mail. The response timeline and escalation process is detailed. Contact details must be updated to reflect Xlentpay support.
General
24.1 – 24.9. Covers the full agreement, force majeure, risk disclosures, audit rights, assignment, severability, and applicable laws.
Authorisation
25.1 – 25.2. You authorize Xlentpay to act on your behalf as necessary to deliver services under this agreement.
Contact Information
26.1. [email protected]
Digital Signature
27.1. Communications via electronic means are legally-binding.